Frequently Asked Questions
Explore our FAQ page for quick solutions and expert guidance.
Can you help me match my color?
We can suggest the color we think would be the most similar, but please keep in mind matching through a photo is hard! Please send us a picture with your hair in natural light from the front and back. Tell us what product you are considering purchasing so we can suggest the best match. Since all of our hair is high quality human hair, you will be able to tone it to suit your color better if it is slightly off.
Why was my order canceled?
There are multiple reasons why your order may have been canceled:
1. If you ordered the wrong quantity of hair after not reading the description.
2. If you stacked two coupons (only one coupon is allowed).
3. If we had questions regarding your order (undeliverable address or fraud alert) and could not reach you by the end of the day.
Please use the "Contact Us" form or call us from 10am–5pm MT, Monday–Saturday at 480-491-7930.
Can your hair extensions be bleached or colored?
Our extensions can be toned with a low-volume peroxide. Virgin Indian Hair can be bleached, but a strand test is required. We are not responsible for any damage caused during coloring. Please visit a licensed stylist experienced with extensions.
Where does Sunny's ship from?
The Minneapolis store is closed. Customers are encouraged to place orders online or call the Mesa store at 480-491-7930.
How long does it take for my hair to get here?
Orders placed before 2:00 PM Monday–Friday usually ship the same day. Most customers receive their hair within 2–3 business days. Delays may occur during holidays.
Do you sell wigs?
Yes! Our wigs are custom made and sold in limited quantities. Prices range from $250–$1,300. Custom wig turnaround time is currently about one year.
How much hair do I need?
Weft hair: 6–8 oz. I-tips: approximately 6 bundles. Tape-ins: 4–6 packs. Thicker or shorter hair may require more.
Why is the hair sold in 2 oz increments?
We offer hair in 2 oz increments to allow better customization and flexibility for our customers.
What is your return policy?
Return Policy:
Wigs, hair pieces, jewelry, microbeads, glue pellets, hair products, plastic tubes are FINAL SALE.
To exchange human hair extensions, they must be UNOPENED AND ATTACHED TO THE PACKAGE AS ORIGINALLY SOLD and returned within 10 days of purchase.
Any hair that has been chemically altered is considered FINAL SALE.
ALL SALES FINAL!
STORE CREDIT ONLY ON ABOVE APPROVED ITEMS!
NO REFUNDS – NO EXCEPTIONS.